We want you to be satisfied with every purchase from Xcluciv Barber Supplier. If something isn't right, we're here to help.
30-Day Money-Back Guarantee
You may return most new, unused items within 30 days of delivery for a full refund of the purchase price. The item must be in its original packaging and in the same condition you received it.
Non-Returnable Items
- Used clippers, trimmers, and razors (for health & sanitation reasons).
- Hair-care products that have been opened or used.
- Customized or special-order items.
- Gift cards.
How to Return an Item
- Email support@xcluciv.com with your order number and the items you wish to return.
- We'll send you a return authorization and shipping instructions.
- Pack the item securely and include a copy of your order confirmation.
- Once we receive and inspect the return, we'll process the refund to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery and include photos of the damage. We'll arrange a replacement or refund at no cost to you.
Return Shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged or was shipped in error.
Contact
Questions? Email support@xcluciv.com or call (646) 526-9433.