Shipping policy

Shipping and Delivery

Shipping methods, charges and timing depend on the product, fulfillment source and destination. Available options are shown at checkout for supported items and destinations.

Carrier delivery estimates are not a universal dispatch guarantee. Contact us if checkout cannot quote your order.

Any shipping promotion applies only to the items, destinations and conditions expressly stated for that promotion. No general free-shipping threshold or shipping credit is promised here. Payment options available for your order are shown at checkout.

Contact support if a shipment is delayed, missing or damaged. We will review shipment and carrier information and explain the next step. Reporting targets do not remove applicable rights.

Shipping to Mexico is temporarily unavailable while we finalize international shipping and returns arrangements.

Furniture and Freight Delivery

Furniture and oversized equipment require a delivery quote before purchase. Special orders and other restricted merchandise may also require a separate quote.

Contact support@xcluciv.com or 646-526-9433 with the product name, quantity, delivery ZIP code, and whether the address is residential or commercial. Tell us if you need a liftgate, inside delivery or assembly.

Our team will confirm availability, delivery arrangements and the full quoted cost. Delivery, liftgate, inside-delivery, installation and assembly services are included only when expressly stated in the quote.

Once you accept the quote, we’ll send a secure Shopify payment link. Please do not order with an ordinary parcel rate or assume delivery services are included.