Terms of service

Terms & Conditions
Purchase Agreement
By accepting delivery of any product ordered from Xcluciv.us ("Xcluciv.us"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Xcluciv.us agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Xcluciv.us. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Xcluciv.us.

Returns and Exchanges

Xcluciv accepts returns of eligible merchandise within 14 calendar days of delivery, provided the merchandise is unopened, unused, in its original packaging, and in new, resalable condition.

All original accessories, components, manuals, and packaging must be included.

Return authorization is required before sending merchandise back. To request authorization, contact support@xcluciv.com or call 646-526-9433.

Customers are responsible for return shipping costs on eligible change-of-mind returns. Original shipping charges are nonrefundable unless otherwise required by applicable law.

Opened or used personal-care products, cosmetics, chemicals, blades, razors, and similar hygiene-sensitive merchandise are not eligible for ordinary change-of-mind returns.

Defective, damaged, or incorrectly shipped merchandise will be reviewed separately. These restrictions do not limit any rights or remedies provided by applicable law.

Once an authorized return is received, we aim to inspect the merchandise and process any approved refund within five business days. Refunds are issued to the original payment method, subject to additional processing time by the payment provider.

Damaged, Defective or Incorrect Merchandise

Contact us before arranging a return so we can confirm the appropriate remedy and authorized return method. Xcluciv covers authorized necessary return shipping for our shipping errors, verified defects and shipping damage.

Please report wrong, missing or shipping-damaged items within seven days where possible, with your order number and relevant photographs. This is a requested reporting target, not automatic forfeiture of applicable rights. Later reports and documented exceptions are reviewed on their merits.

Retain packaging where reasonably possible and contact us for the next step.

Product-Specific Restrictions and Fees

There is no universal restocking-fee percentage. Any applicable product-specific return fee or freight, pickup, assembly or special-order restriction must be disclosed before purchase.

Contact us for authorization before returning furniture, equipment or special-order merchandise. We may request condition photographs.

For clippers, trimmers, shavers and electrical tools, ordinary returns and defect or warranty requests are separate processes.

Manufacturer Warranties

Manufacturer warranty claims are separate from Xcluciv’s return policy. Coverage, duration, exclusions, proof-of-purchase requirements and service routes depend on the exact model and verified manufacturer terms.

Contact support for the appropriate next step. No universal warranty duration is promised.

Shipping and Delivery

Shipping methods, charges and timing depend on the product, fulfillment source and destination. Available options are shown at checkout for supported items and destinations.

Carrier delivery estimates are not a universal dispatch guarantee. Contact us if checkout cannot quote your order.

Any shipping promotion applies only to the items, destinations and conditions expressly stated for that promotion. No general free-shipping threshold or shipping credit is promised here. Payment options available for your order are shown at checkout.

Contact support if a shipment is delayed, missing or damaged. We will review shipment and carrier information and explain the next step. Reporting targets do not remove applicable rights.

Shipping to Mexico is temporarily unavailable while we finalize international shipping and returns arrangements.

Furniture and Freight Delivery

Furniture and oversized equipment require a delivery quote before purchase. Special orders and other restricted merchandise may also require a separate quote.

Contact support@xcluciv.com or 646-526-9433 with the product name, quantity, delivery ZIP code, and whether the address is residential or commercial. Tell us if you need a liftgate, inside delivery or assembly.

Our team will confirm availability, delivery arrangements and the full quoted cost. Delivery, liftgate, inside-delivery, installation and assembly services are included only when expressly stated in the quote.

Once you accept the quote, we’ll send a secure Shopify payment link. Please do not order with an ordinary parcel rate or assume delivery services are included.

Changing Order
You may request to change your shipping address or shipping method once you submit your order. However, we can't make changes to your order item once you submit your order. To make changes to your shipping address or shipping method, contact us at 646.526.9433 during Xcluciv.us hours of operation. Please, have your order number or customer number ready for better assistance. We do not take order change via e-mail due to email because it is unlikely we will receive the message in time to make an adjustment due to the sheer number of emails we receive each day.
Cancelling an Order
Xcluciv.us processes your order electronically, therefore, your order may be processed when you 'complete purchase'. We will make every effort to stop the processing of your order if it has not shipped. Please contact us immediately at support@xcluciv.com with Subject Cancel Order# or by phone 646.526.9433 during business hours.
Your order must be confirmed by Customer Service that it has not shipped from our warehouse. Once confirmed, you will be issued a refund.
Orders already shipped from our warehouse cannot be cancelled and will fall under the returns for refund policy.

Limitation of Liability
IN ALL CIRCUMSTANCES XCLUCIV.US 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. XCLUCIV.US SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. XCLUCIV.US SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT XCLUCIV.US HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Product Listing Policy
Xcluciv.us strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Xcluciv.us shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Xcluciv.us are provided as resources to customers looking for additional information and/or professional opinion. Xcluciv.us does not assume responsibility for the claims and/or representations made on these or any other Web sites.