Term & Conditions
Terms & Conditions
By accepting delivery of any product ordered from Xcluciv.us ("Xcluciv.us"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Xcluciv.us agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Xcluciv.us. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Xcluciv.us.
We gladly accept returns on all eligible products (No Exchanges). We do not sell refurbished or previously owned products, therefore, to return these products to the manufacturer, minimum 25% restocking fee will be applied for all returned merchandise. Shipping costs are not refundable. Once the restocking fee is applied to the item value, any balance remaining will be refunded to the credit card submitted with your original order within 5 business days of receipt.
- In original, factory condition (unaltered, unworn, undamaged, in the original netting, and with tags attached) and in original packaging.
- Odor-Free (Any odors on the product will render the product ineligible for return)
- Costume wigs, discontinued items, care products, accessories, liquids, special order items and wholesale orders.
- ALL CLEARANCE ITEMS
- Any products shown to be used such as trimmed, cut, odor on product and styling product residues found on merchandise will be ineligible.
- Products teased/feathered are considered used/damaged and will be ineligible.
- Products with tags cut, unattached, no hair net and no tissue paper inside the cap will be ineligible.
- US Continental Return for refund within: 7 calendar days
- International and military installation Return for refund within: 14 calendar days
If customer refuses package(s) or the package(s) is returned due to a failed delivery, we will charge a 25% restocking fee to recover return shipping costs.
If your product is ineligible for return, we will email you the option of:
Returning the item(s) to you at your cost
Ineligible item(s) will be automatically disposed of, 30 days after receipt.
We will only pay the return shipping cost if the product is defective or the return is a result of our error.
Note: Customer is solely responsible for shipping any Returned product to Xcluciv.us. We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Out-Of-Stock (Back-Order) Items
If Item Is Out of Stock (Back-Order), We Will Cancel and Issue A Refund for The Item(S). We Cannot Process Any Exchanges for The Item(S) That Is Out of Stock.
Acceptable Payment Methods
- American Express
- Amazon Pay
- Wire Transfer
- Pre-paid company check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
- We Do Not Take Fax or C.O.D. Orders.
If you received wrong item (color, length, item) please contact us within 5 business days of receiving item(s) for us to investigate on the matter. We require you to take picture of the wrong item and e-mail it to one of our customer care representatives to verify that you received wrong items. Once we verify that you receive wrong item we will e-mail you UPS pre-paid return label for you to send the wrong item back to us. However, if you can't drop the item at UPS store or UPS driver or if you are located in military installation or international we ask you to mail the item back to us via USPS Priority mail and enclose the receipt inside box for us to refund the shipping cost back to you.
We will ship out correct item once we verify that you have mailed out incorrect item back to us.
If you want to get refunded we will refund once we receive item and inspect the item.
If we don't receive wrong item within 30 calendar days of you contacting us we will void out the UPS return label and reject the wrong item back to you.
Physical Damage Policy
Physical damage to any product purchased at Xcluciv.us will effectively void return policy. Physical damage includes item that has been altered, cut or damaged, missing item package will void return policy. As a result, Xcluciv.us will return any physically damaged item back to the customer at the customer's expense.
You can expect your order to be processed and ship out within 24-72 business hours from order time, and there are no problems with payment verification. Xcluciv.us does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
You may request to change your shipping address or shipping method once you submit your order. However, we can't make changes to your order item once you submit your order. To make changes to your shipping address or shipping method, contact us at 646.526.9433 during Xcluciv.us hours of operation. Please, have your order number or customer number ready for better assistance. We do not take order change via e-mail due to email because it is unlikely we will receive the message in time to make an adjustment due to the sheer number of emails we receive each day.
Cancelling an Order
Xcluciv.us processes your order electronically, therefore, your order may be processed when you 'complete purchase'. We will make every effort to stop the processing of your order if it has not shipped. Please contact us immediately at firstname.lastname@example.org with Subject Cancel Order# or by phone 646.526.9433 during business hours.
Your order must be confirmed by Customer Service that it has not shipped from our warehouse. Once confirmed, you will be issued a refund.
Orders already shipped from our warehouse cannot be cancelled and will fall under the returns for refund policy.
Warranties; All Product Sold "AS-IS" or "With All Faults"
XCLUCIV.US IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY XCLUCIV.US ARE NOT MANUFACTURED BY XCLUCIV.US. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). XCLUCIV.US ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. XCLUCIV.US MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. XCLUCIV.US DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
Limitation of Liability
IN ALL CIRCUMSTANCES XCLUCIV.US 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. XCLUCIV.US SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. XCLUCIV.US SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT XCLUCIV.US HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Product Listing Policy
Xcluciv.us strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Xcluciv.us shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Xcluciv.us are provided as resources to customers looking for additional information and/or professional opinion. Xcluciv.us does not assume responsibility for the claims and/or representations made on these or any other Web sites.